Clipper® ("Clipper," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit memoryclipper.com or use our services.
1. Information We Collect
We collect information you provide directly to us when you book a service or contact us, including:
- Name and email address
- Shipping address (for camera delivery)
- Payment information (processed securely through our payment provider — we do not store card details)
- Any messages or communications you send us
We may also automatically collect basic technical information when you visit our site, such as your browser type, IP address, and pages visited, through standard web analytics tools.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your order (ship the camera, deliver your reels)
- Communicate with you about your booking, delivery, and return
- Send you updates or promotional emails, if you've opted in (you can unsubscribe at any time)
- Improve our website and services
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We only share your data with trusted third parties who help us run our service, including:
- Shipping carriers (UPS, FedEx, USPS) to fulfill camera delivery and returns
- Payment processors to securely handle transactions
- Email service providers to send order confirmations and reel deliveries
These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
4. Your Footage & Privacy
The video footage you capture using the Clipper camera belongs to you. We will not use, distribute, publish, or share your footage or the delivered reels without your explicit written consent. We store footage only as long as necessary to complete your editing order, after which it is deleted from our systems.
5. Data Retention
We retain your personal information for as long as needed to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by contacting us at the email below.
6. Cookies
Our website may use basic cookies to improve your browsing experience and analyze site traffic. You can disable cookies in your browser settings at any time. We do not use cookies for advertising or tracking across other websites.
7. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
8. Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. To make a request, contact us at mymemoryclipper@gmail.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We'll post the updated version on this page with a new effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, please reach out at mymemoryclipper@gmail.com.